Terms & Conditions
Acceptance of Terms
By using nanocarewellness.my, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the site.
Use of the Website
This website is provided for personal and lawful use only. Any misuse, including unauthorized access or tampering, is strictly prohibited.
Product Information
All products are described and presented as accurately as possible. However, we do not guarantee that product descriptions, images, or pricing are error-free. We reserve the right to make corrections at any time.
Orders & Payments
All orders placed through the website are subject to acceptance and availability. Payments must be made in full via RevPay at checkout. We do not accept other payment methods at this time.
Intellectual Property
All content on nanocarewellness.my, including text, graphics, logos, and images, is the property of NanoCare Wellness and may not be used without prior written permission.
Disclaimer
We do not offer medical advice. Products sold on our site are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare provider before use.
Limitation of Liability
We shall not be liable for any indirect or consequential loss arising out of your use of this website or purchase of our products.
Governing Law
These Terms & Conditions are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Kuala Lumpur
Privacy Policy
Personal Information Collected
We collect personal information such as your name, email, phone number, address, and payment details for order processing and customer support.
Use of Information
Your data is used strictly for fulfilling orders, providing customer service, and improving website functionality. We do not sell or share your data with third parties for marketing.
Cookies and Tracking
We use cookies to enhance user experience and site performance. You may disable cookies in your browser settings, but this may affect site functionality.
Third-Party Services
Your payment is processed securely via RevPay. Any data shared with payment processors is protected according to their privacy standards.
Data Security
We take all reasonable measures to protect your data. However, no online system is completely secure, and you share information at your own risk.
Your Rights
You may request access to or deletion of your personal data by contacting us via email.
Contact Information
For privacy inquiries, please email us at [your email address.
Shipping Policy
Delivery Coverage
We currently only ship within Malaysia. We do not offer international shipping at this time.
Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays.
Delivery Time
Estimated delivery time is 2–5 business days after dispatch, depending on your location within Malaysia.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address. From time to time, we may offer free shipping promotions.
Courier Partners
We use reliable local courier services to deliver your order safely and promptly.
Order Tracking
Once your order is shipped, a tracking number will be provided via email so you can monitor your parcel’s progress.
Delivery Issues
If your package is lost, delayed, or arrives damaged, please contact us within 3 days of delivery for assistance.
Return & Refund Policy
No Refund Policy
We do not offer refunds for any purchases made on nanocarewellness.my. All sales are final.
Replacement for Defective or Incorrect Items Only
If you receive a defective or incorrect item, you may request a replacement. To qualify:
- Contact us at [your email address] within 3 days of receiving the order.
- Provide your order number, photos of the item, and a description of the issue.
Replacement Conditions
Items must be unused, unopened, and in their original packaging. We reserve the right to reject any replacement requests that do not meet these conditions.
Shipping for Replacements
If the error is on our part (e.g. wrong item, product defect), we will cover the return shipping and send a replacement at no additional cost.
Non-Replaceable Items
We do not replace items that were damaged due to misuse, improper storage, or personal dissatisfaction with product effectiveness.
Important Note
By placing an order on our website, you acknowledge and agree to this No Refund Policy.